Do you offer a product and service guarantee?
The simple answer is, Yes, we absolutely do!

Order Satisfaction Guarantee
We are here to create happiness for both our fur and human customers. Should you or your fur baby be unhappy with your first order for any reason, reach out and we will GUARANTEE to find a solution to restore happiness.

Product Quality Promise
We are so confident in the quality of our that we offer our product quality guarantee on all orders for all customers. Should an item arrive, and it not be to your expected standard or quality we will immediately send you out a free replacement or a credit towards your next order.

Your Fur Baby Does Not Approve?
We know our treats drive our fur customers wild, should you order a product that your dog just doesn't like, let us know and we will send you out a FREE sample pack with your next order. Together we will find the winning doggy treat formula.
What's the importance of buying from a Trading Standards & DEFRA registered business?
Answer :
We pride ourselves as a company who ensures we comply with all legislation governing the pet food industry. Happy Hound Treats are Trading Standards and DEFRA registered. This means we operate in a way that ensures the highest of hygiene practices and traceability of all our products right back to the point of creation. So as customers you can be assured that quality and safety of your beloved fur baby is at the forefront of how we trade.
What notice is required if I wanted to cancel my subscription?
Answer :
We are proud to say that Happy Hound Treats is one of very few companies who will let our customers cancel their subscriptions at anytime. This can be done from your account dashboard or by emailing sales@happyhoundtreats.co.uk
How do I check the status of my order?
Answer :
Either before, or during the checkout process you have an opportunity to create an account. Once logged into your account you can see the status of orders. We will also send email updates to let you know your order has been dispatched.
Can I amend or cancel my order?
Answer :
If your order has not been dispatched then you can amend or cancel. To cancel or amend please email sales@happyhoundtreats.co.uk and ensure to include your order number.
Do you allow exchanges?
Answer :
Due to the nature of our products we do not allow exchanges for hygiene reasons. Once items have left Happy Hound Treats we are unable to exchange products unless they arrive damaged.
How will my order be delivered to me?
Answer :
All our parcels are sent via Royal Mail, we offer 1st & 2nd class shipping options.
Once your treats have shipped you will receive an email confirmation that they are on their way.