Ruff & Tumble Returns
We will happily refund or exchange any Ruff and Tumble items purchased from Happy Hound Treats within 60 days of receipt unless that item has been personalised.
Returned goods must be unused and unwashed.
What do I do if an item doesn’t fit or I don’t like the colour?
For UK customers please return it to us within 60 days – or the end of January in the case of unwanted Christmas presents.
Returned goods must be unused. Goods will be refunded by the method you used to pay for your order. This may take up to 10 working days to appear as cleared funds.
What do I do if an item is faulty when it’s delivered?
Use contact us via emailing email@example.com. Please include a photo showing the faulty. Once we receive the goods:-
1. If you request a refund we will refund you by the method used to pay for the order (this may take up to 10 working days to appear as cleared funds) for the goods and postage.
2. If you requested a replacement we will despatch within 7 working days.
Are there charges to return items?
YES - Buyers are responsible for sending back items to us.
Please remember to send your package by recorded delivery as we cannot be held responsible for goods lost in transit to us.
- Original shipping charges are non-refundable
How quickly will Happy Hound Treats return?
We aim to process all returns within 7 working days.
What happens if Happy Hound Treats are out of stock on replacement?
If you paid for order by card – we will refund your card (this may take up to 10 working days to appear as cleared funds) for the goods and postage then despatch and recharge a replacement when it comes into stock.
How do I know if Happy Hound Treats has processed my return?
You will receive email updates as and when we receive and process your return. If you have not received your exchange or refund within 10 days please contact firstname.lastname@example.org
Please post goods back to:
Returns, Happy Hound Treats, 16 Reed Close. Hassocks, BN6 9FG.
Please include your name, address, contact details and reason for return.